D.P. Sculley Consulting & CreativeLife Coaching
1 (978) 408- 9731
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Customer Engagement Improvement Services

When your client engagement falls short, eventually so does your organization.  Many signs can warn us of this:  declining renewal rates or follow on sales,  slowing growth in customers' adoption "footprint",  the client reference portfolio is uncertain or fragile​, clients are calling for more resources regarding usage and product updates, etc.  And Metrics like CSAT, NPS and CES are great for telling you where you are now, but not much about what you need to do to improve them.

With decades of customer relationship and practice management experience I can support your focus on any of the elements of your most critical client-facing services.  The services I suggest below are backed by my direct experience in service suite and methodology development, creation of a Client Success function "from the ground up" and my deep and broad consulting services experience.

Service Product Development

Service Opportunity Assessment

​Business Process Analysis

Agenda Templates & Outcomes Definition


Deliverable Design & Template Creation

​Delivery Testing & Team Training

​Methodology Integration

Customer Success

Customer Journey and Playbook mapping

​Customer Tracking Tools & Processes

CS Departmental Integration

CSM Solution Evaluation & Deployment

User Group, Customer Network & Event Development

Customer Outreach, Performance Measurement & Response Strategy 
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Services Practice Improvement

Service Needs Assessment

Service Methodology Development & Rollout

Backlog Management Process

​Scheduling Processes

Consultant Professionalism Standards
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Service Effectiveness Evaluation
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